Shipping policy

Shipping Policy

At Haven Ross, we are committed to delivering your orders quickly and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 2 weeks after payment confirmation. Orders are typically processed on business days (Monday to Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Methods

We partner with reliable shipping carriers and logistics providers to ensure safe and timely delivery. Shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

The shipping method used may depend on your location and product availability.

Delivery Timeframes

Estimated delivery times vary depending on your location.

  • Standard Delivery: Monday-Friday BUSINESS DAYS

  • Remote Areas: Delivery may take additional time depending on courier availability.

Please note that delivery times are estimates and may vary due to external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

  • Standard Shipping Cost: [SHIPPING COST]

  • Free shipping may be offered on selected promotions or minimum order values.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

If you do not receive tracking information within a reasonable timeframe, please contact us at havenn.ross@gmail.com.

Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control such as:

  • Weather conditions

  • Courier delays

  • High order volumes

  • Public holidays

If your order is significantly delayed or you experience delivery issues, please contact our support team at havenn.ross@gmail.com and we will assist you as quickly as possible.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Haven Ross is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at havenn.ross@gmail.com